Last Updated: 04/09/2025

At Cuddle Cloud Room, we want you to love every purchase. If you are not completely satisfied with your order, please review our Return & Refund Policy below. This policy applies to purchases made through our website www.cuddlecloudroom.com as well as during our live selling sessions on Facebook, Instagram, and TikTok.

1. Eligibility for Returns

  • Items may be returned within 7 days from the date you received your order.

  • Only items that are defective, damaged, or incorrect are eligible for return.

  • To be eligible, returned items must be:

    • Unworn, unwashed, and unused.

    • In their original packaging with all tags attached.

  • Sale, clearance, or promotional items are non-returnable and non-refundable.

2. Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned or refunded:

  • Innerwear and undergarments.

  • Accessories (earrings, hair items, etc.).

  • Items marked as Final Sale.

3. How to Request a Return

To initiate a return, please contact us within the return window via:
📧 Email: cucloud1010@gmail.com
📱 WhatsApp / Messenger: 0109212396

Provide your order number, product details, and photos of the item (if defective/damaged). Our team will review your request and provide return instructions.

4. Refunds

  • Approved returns will be refunded via [original payment method / store credit – pick whichever you prefer].

  • Shipping costs are non-refundable.

  • If you received free shipping and return the order, the actual shipping cost may be deducted from your refund.

  • Refunds are processed within 7–14 business days after we receive the returned item.

5. Exchanges

We currently [offer / do not offer] direct product exchanges. If you need a different size or style, please place a new order and request a return for the original item.

6. Live Sale Purchases

For items purchased during our Live Selling sessions (Facebook, Instagram):

  • Claims must be confirmed with payment within the stated time.

  • Returns are accepted only for defective or incorrect items.

  • Change of mind is not accepted during live sales.

7. Contact Us

For questions about our Return & Refund Policy, please reach out:

Cuddle Cloud Room
📧 Email:cucloud1010@gmail.com